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Terms & Conditions That Work for You

Our Terms & Conditions are built around your account security, fair play and straightforward withdrawals.

Account verified via email and phoneWithdrawals processed within 24 hoursDANA, OVO, GoPay and QRIS deposits instant
mega moolah Terms & Conditions That Work for You
GET HELP WITH TERMS

Reach Our Support Team

Your questions about our Terms & Conditions are answered through multiple channels. We staff support Monday to Sunday, with live chat available during peak hours to walk you through account rules, withdrawal timelines and data requests. Email queries are answered within 24 hours. WhatsApp is available for urgent account security matters.

Team online

Live Chat

Available Monday–Sunday, 08:00–23:00 Indonesia time. Ask about account rules, verification steps and withdrawal holds.

Email Support

Send queries to [email protected]. Responses arrive within 24 hours. Include your account email and the specific Term you need clarified.

WhatsApp

Use WhatsApp for urgent account security or data-access requests. Response time is typically 2–4 hours during business hours.

HOW WE PROTECT YOU

Data, Account Access and Your Rights

Your data is at the centre of our Terms & Conditions. We encrypt all deposits and withdrawals; when you transfer money via DANA, OVO, GoPay or QRIS, that transaction is tied to…

Encrypted Deposits

All DANA, OVO, GoPay and QRIS transfers use SSL encryption. Your payment details are stored in a secure vault separate from your account profile.

Two-Factor Withdrawal

Withdrawals require a one-time code sent to your registered phone. This step prevents unauthorised payouts even if your password is compromised.

Data Access

Request your full account data, transaction log or personal information at any time. We provide it as a downloadable file within five business days.

Account Closure

Close your account permanently via the Settings menu. Any balance is returned to your DANA, OVO, GoPay or QRIS wallet within three business days.

Cookie and Tracking Policy

We use cookies to keep you logged in and to track gameplay preferences. You can disable non-essential cookies in your browser settings without affecting account access.

Contact Our Privacy Team

Questions about data storage or how we use your information? Email [email protected] for a detailed response within 48 hours.

Frequently Asked About Our Terms

Players in Makassar and across Indonesia ask us the same questions about how our Terms work in practice. Below are the answers we give most often — from deposit holds to account verification to what happens when you want to change your account settings.

When you request a withdrawal, we verify your identity by sending a one-time code to your phone. Confirm that code in your account wallet, and the payout moves to 'processing' — usually within minutes. Verification prevents fraud and keeps your balance secure. The full withdrawal reaches your DANA, OVO, GoPay or QRIS account within 24 hours.

Yes. Go to Settings > Account Details > Phone Number and enter your new number. We'll send a verification code to both your old and new phone; confirm both to complete the update. This protects your account from unauthorised changes. The update takes effect immediately after verification.

Visit the login page and tap 'Forgot Password'. We send a reset link to your registered email address. Click the link and create a new password. If you do not receive the email, check your spam folder or contact [email protected] within 24 hours for manual verification.

No daily or weekly withdrawal limits under our Terms. You can request payouts as often as you want. Each withdrawal is subject to identity verification and takes under 24 hours to process. DANA, OVO, GoPay and QRIS transfers typically arrive instantly after we release the funds from our account.

We keep your transaction history for seven years for regulatory compliance. Your personal data — name, phone, email — is deleted within 30 days of account closure unless you request it sooner. You can request early deletion by emailing [email protected] with your account email and closure date.

Contact your payment provider first — they handle disputes directly with mega moolah. Provide them your account email and transaction ID from your mega moolah wallet. We also accept dispute requests at [email protected]; include your account details and the transaction date for quickest resolution.

Yes. Under Settings > Account Controls, you can set a daily or weekly deposit limit for DANA, OVO, GoPay and QRIS transfers. To pause your account temporarily, contact support; we can suspend access for 7, 14, 30 or 90 days. Permanent closure is also an option and takes effect immediately once confirmed.