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How We Protect Your Account and Payment Information

When you open an account with us, your personal details and payment records stay secure through encryption and strict access controls.

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Explore the Lobby Read FAQ

What Information We Collect and Why

mega moolah Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and date of birth when you register, and your bank or e-wallet details when you fund your account via DANA, OVO, GoPay or QRIS. We also record your login history, game activity, and deposit and withdrawal timestamps to detect

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unusual account behaviour and comply with local verification rules. Where local law permits, we use this information to prevent fraud, confirm your identity during withdrawals, and communicate about account changes. We do not sell your data to third parties. Your payment processor (the bank or e-wallet
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operator) may retain transaction records under their own terms; we keep your account records for the duration of your membership and for a retention period after closure where local law requires.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHWAYS

How to Reach Us About Your Privacy

Team online

Email Support

Send privacy requests, data access inquiries or account concerns to our support team. We respond to verified requests within five working days and can help you export your account history or request deletion where applicable.

Live Chat – Account Team

Open the chat widget in your account lobby during support hours to ask about data retention, cookie settings or withdrawal verification steps. Our team in Semarang and across Indonesia handles requests in English and explains your rights clearly.

Account Settings – Direct Control

Manage your privacy preferences directly in the Settings tab. You can update your contact details, view your deposit and withdrawal history, and export transaction statements without contacting support.

SECURITY MEASURES

How We Keep Your Data Safe and Your Account Secure

Encryption and Access Controls

Your password, payment details and account history are encrypted in transit and at rest. Only verified staff members with a business need can access account data, and we log every access for audit purposes.

Withdrawal Verification Process

When you request a withdrawal via DANA, OVO, GoPay or QRIS, we verify your identity through account history and linked payment method. Withdrawals are processed within 24 hours after verification, and you receive a confirmation email with transaction details.

Cookie and Tracking Transparency

We use cookies to keep you logged in, remember your settings and track how you navigate the lobby so we can improve performance. You can view and adjust cookie preferences in your browser; blocking all cookies may limit your account access.

Data Retention and Deletion

We retain your account data as long as your account is active. After you close your account, we keep records for the period required by local law, then delete them unless a withdrawal or dispute is still pending.

Your Right to Request Changes

You can update your personal details, request a copy of all data we hold about you, or ask us to correct inaccurate information. Email our support team with 'Data Request' in the subject line and we will verify your identity before responding.

Third-Party Sharing Rules

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators), anti-fraud partners and where local law requires. We do not share your account information with game studios or marketing partners without your consent.

Privacy and Data Access — Your Questions Answered

We retain your account history, deposit and withdrawal records for the retention period set by local law after you close your account. This allows us to handle any disputed transactions or support inquiries. After that period, we delete your personal data unless a regulatory hold applies.

Yes. Open your account settings and navigate to Privacy & Data. You can export your account history, deposit and withdrawal logs, and game activity summary as a PDF. For a complete data export beyond the standard reports, email support with 'Full Data Request' and we'll provide it within five working days.

Your payment details are encrypted and stored securely. We do not retain full card or bank account numbers after verification; we store only a masked reference for matching future transactions. Payment processors handle the full data under their own security standards.

Only authorised support staff with a verified business need can view your account data. Access is logged and audited regularly. Game studios, marketing teams and third-party vendors cannot see your personal information unless you consent or local law requires it.

Yes. You can disable non-essential cookies in your browser settings or through our cookie preference panel. Note that blocking essential cookies may prevent login and account access. We recommend keeping login and security cookies enabled while disabling analytics cookies if you prefer.

Change your password immediately and contact our support team via live chat or email. We can review your recent login history, check for unusual withdrawal requests, and help you secure your account. If you see unauthorised transactions, report them right away.

No. We do not sell your personal data to third parties. We share information only with payment processors, anti-fraud services and where local law requires. We do not send your data to marketing networks or data brokers for any reason.

How We Protect Your Account and Payment Information

How to Reach Us About Your Privacy

Email Support

Live Chat – Account Team

Account Settings – Direct Control

How We Keep Your Data Safe and Your Account Secure

Encryption and Access Controls

Withdrawal Verification Process

Cookie and Tracking Transparency

Data Retention and Deletion

Your Right to Request Changes

Third-Party Sharing Rules

Privacy and Data Access — Your Questions Answered

01 What happens to my account data if I close my account?

02 Can I see all the data mega moolah holds about me?

03 How secure is my DANA, OVO, GoPay and QRIS payment information?

04 Who can access my account information inside mega moolah?

05 Can I opt out of cookies and tracking?

06 What should I do if I think my data has been compromised?

07 Does mega moolah sell my data or share it with advertisers?

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